Frequently Asked Questions

Holistic home care supports the whole person—not just physical health, but emotional, mental, and spiritual well-being too. At Perfect Care Match, our approach includes tailored therapies like guided breath-work for stress reduction, personalized Ayurvedic routines, soothing massages, and nutritional guidance to enhance overall vitality and happiness.

We accept ACH payments (bank transfers), credit cards, and prepaid arrangements. For new clients, prepayment for the first two weeks of service is required.

Yes. Perfect Care Match is fully licensed and insured, meeting all regulatory requirements for non-medical home care agencies.

All caregivers at Perfect Care Match are required to have a minimum of 2 years experience. Caregivers undergo comprehensive training, including background checks, and ongoing education to ensure they provide exceptional, compassionate, and knowledgeable care tailored specifically to each client’s needs.

Before a caregiver ever enters a client’s home, we confirm their work eligibility through the federal E-Verify program and complete a Form I-9 for every team member. This two-step process cross-checks each employee’s identity and employment documentation with the Department of Homeland Security and Social Security Administration, ensuring our staff meet all legal requirements and that families can trust the integrity of our hiring practices.

Perfect Care Match strictly adheres to CDC guidelines for infection prevention, including hand hygiene, the use of personal protective equipment (PPE), regular caregiver health screenings, and comprehensive training in infection control practices to protect both clients and staff.

Our caregivers provide non-medical services only, such as meal preparation, medication reminders, personal care assistance, companionship, and errands. Medical procedures must be conducted by your primary healthcare provider or medical professional.

Our caregivers do not perform heavy housekeeping, gardening, snow removal, handling financial transactions, or administering medication unless specifically authorized and trained. This ensures safety and clarity of duties.

We offer flexible scheduling with a minimum engagement of two 8-hour shifts for hourly care or one month for live-in care, ensuring consistency and quality of service. All scheduling changes must be coordinated through our Care Coordination Department.

Yes, we can assist you in coordinating Long-Term Care (LTC) insurance reimbursements. However, we do not bill insurance companies directly. Clients remain responsible for payment and reimbursement coordination with their insurance providers.

No. Perfect Care Match does not accept Medicare or Medicaid plans. We are a private pay agency, and all services are billed directly to the client or their designated responsible party.

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