Frequently Asked Questions
What is holistic care?
Holistic home care supports the whole person—not just physical health, but emotional, mental, and spiritual well-being too. At Perfect Care Match, our approach includes tailored therapies like guided breath-work for stress reduction, personalized Ayurvedic routines, soothing massages, and nutritional guidance to enhance overall vitality and happiness.
What payment methods do you accept?
We accept ACH payments (bank transfers), credit cards, and prepaid arrangements. For new clients, prepayment for the first two weeks of service is required.
Are you licensed and insured?
Yes. Perfect Care Match is fully licensed and insured, meeting all regulatory requirements for non-medical home care agencies.
How well-trained are your caregivers?
All caregivers at Perfect Care Match are required to have a minimum of 2 years experience. Caregivers undergo comprehensive training, including background checks, and ongoing education to ensure they provide exceptional, compassionate, and knowledgeable care tailored specifically to each client’s needs.
How do you verify that caregivers are authorized to work in the United States?
Before a caregiver ever enters a client’s home, we confirm their work eligibility through the federal E-Verify program and complete a Form I-9 for every team member. This two-step process cross-checks each employee’s identity and employment documentation with the Department of Homeland Security and Social Security Administration, ensuring our staff meet all legal requirements and that families can trust the integrity of our hiring practices.
What measures do you take for infection control?
Perfect Care Match strictly adheres to CDC guidelines for infection prevention, including hand hygiene, the use of personal protective equipment (PPE), regular caregiver health screenings, and comprehensive training in infection control practices to protect both clients and staff.
Do caregivers provide medical care?
Our caregivers provide non-medical services only, such as meal preparation, medication reminders, personal care assistance, companionship, and errands. Medical procedures must be conducted by your primary healthcare provider or medical professional.
Are there any tasks caregivers cannot perform?
Our caregivers do not perform heavy housekeeping, gardening, snow removal, handling financial transactions, or administering medication unless specifically authorized and trained. This ensures safety and clarity of duties.
How flexible is scheduling care?
We offer flexible scheduling with a minimum engagement of two 8-hour shifts for hourly care or one month for live-in care, ensuring consistency and quality of service. All scheduling changes must be coordinated through our Care Coordination Department.
Do you help coordinate insurance reimbursements?
Yes, we can assist you in coordinating Long-Term Care (LTC) insurance reimbursements. However, we do not bill insurance companies directly. Clients remain responsible for payment and reimbursement coordination with their insurance providers.
Do you accept Medicare or Medicaid?
No. Perfect Care Match does not accept Medicare or Medicaid plans. We are a private pay agency, and all services are billed directly to the client or their designated responsible party.
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The Perfect Care Match Difference
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Holistic Intake & Assessment:
In-depth evaluation of nutrition, mobility, cognitive function, and mental wellness to craft a fully personalized care blueprint. -
Perfect Care Match Program:
Personality-tested caregivers matched for optimal client compatibility, ensuring trust, shared values, and lasting rapport. -
Continuous Wellness Partnership:
Regular family consultations, complimentary expert-led holistic workshops, and proactive plan adjustments to support evolving health goals. -
Real-Time Care Communication:
Secure access to care updates, schedules, and direct messaging with your care team via our client portal and mobile app, plus dedicated 24/7 phone support.